ALSD Training Center

The ALSD Training Center

An online assembly of articles, webinars, podcasts, and other features promoting best practices in the areas of sales, service, and leadership. To create this collection of content, the ALSD enlists the help of several thought leaders, inclusive of all industry points of view, trainers, and executive coaching partners who help sales and service professionals drive increased revenues, create positive business outcomes, and grow more prosperous careers throughout changes in the industry, economy, and the wider world around us.

Reopening Kit

Don’t Forget Your Armchair Fans and Online Buyers

Review strategies to engage fans outside the traditional season ticket holder and better value sales outside the traditional purchase channels.

Transitioning Back to Premium: Anything But Business as Usual

In this panel discussion, the ALSD poses questions to corporate ticketing organizers and end users to uncover their challenges and a new path forward.

Re-Boarding: An Opportunity to Define and Win Your New Game

Like onboarding is used to orient employees to an organization’s way of doing things, re-boarding is necessary when the game and rules have changed.

COVID-19 Kit

Taking Notes: Connecting Despite Social Distancing

As our venues sit dormant, our suites and seats empty, the corporate hospitality industry yearns to connect. And so, the ALSD set out to help.

Turning the Page on Premium Guest Service

Becky Coffey, Candy Fuzesy, and Kristin Miller share service initiatives their organizations are delivering to premium customers while the games are paused.

Multi-Use + Flexibility in Today’s Venues

Chris Holdsworth, Mike Kitts, and Brett Unzicker detail the industry’s shift from a sports-first approach in our venues to one, aided by technology, optimizing revenue and performance for all live events.

Sales Training

Don’t Forget Your Armchair Fans and Online Buyers

Review strategies to engage fans outside the traditional season ticket holder and better value sales outside the traditional purchase channels.

Phase One of the Road Ahead: Creating Consumer-Based Virtual Packages

Year-round memberships accessible to all fan segments enable fans to choose their own adventures and teams to get closer to more customers.

The Sales Journey in a New Decade

The sales process in 2020 was changing even before COVID-19. Now accelerated, the new approach is one where we don’t sell to clients, but partner with them.

Service Training

Back to the New Future

Fan attitudes have changed and are not going back to what they once were expected to be. How sports venues react to COVID-19 will define their businesses for the next decade.

Understand How Data and Analytics Support the Customer Experience

Customer service must be thought of holistically. The days of it being just a call center to help resolve issues and answer questions are over.

The Art of Elite Service: Keeping Fans in Stands in Changing Times

Another challenge to fan engagement has arrived. Hear an honest perspective and proven solutions to keep fans in stands after COVID-19 and in all changing times.

Leadership Training

Re-Boarding: An Opportunity to Define and Win Your New Game

Like onboarding is used to orient employees to an organization’s way of doing things, re-boarding is necessary when the game and rules have changed.

Right People/Right Seat: Do You Have the Best Team to Succeed?

Discover a simple exercise to quickly identify gaps in employees and either coach them on desired behaviors or part ways if a fit cannot be realized.

The 7-Step Crisis and Opportunity Leadership Strategy

We always need great leaders. Learn pro tips to better lead your team through the COVID-19 situation while keeping an eye on future opportunities.

Category: 

Dialsource
IDEAL Industries

 

 

Franklin Group
IDEAL Industries
Armored Things
Dimensional Innovations
Event Finders USA
 
3D Digital Venue
Hunden Strategic Partners
Magnetic 3D
Stage Front
 
Suite Experience Group
Drake's Organic Vodka
Ungerboeck
Smart Buffet Ware
 
TEXT4Service