It is no surprise that VIP customers expect an unparalleled level of service, and these days, venues have access to more innovations than ever to overdeliver. Mobile, in-seat, and self-service solutions are changing the way concessionaires interact with high-value customers. Learn how new technologies can improve the premium experience, drive more sales, and streamline operations. This session includes a discussion about navigating the opportunities and potential pitfalls around access control, facial recognition for F&B and merchandise ordering, as well as data collection and analysis.
Adam Goodyer (Moderator), Founder & CEO, LiveStyled
Ramón Alarcón, Director & General Manager of Business, Real Betis
Mike Bohndiek, Managing Director, PTI Consulting
Joseph Hatch, Festivals Marketing Manager, AEG Presents UK
Watch our recap video and read our full summary of the first-ever ALSD International event.