Founder and Consultant
516 Business Solutions
Debbie has over 20 years of diverse experience in customer service, CRM, project management, implementation of innovative new products and solutions, and has a keen focus on ensuring all business strategies are aligned with customer needs. She launched the first to market virtual training program designed for sports teams – LISTEN | RESPOND | GO BEYOND - The Playbook on Winning at Service.
Debbie has worked with The Ritz-Carlton Hotel Company, the NFL & NBA leagues as well as being one of the first consultants working with United Airlines to assist in launching and training their new customer & operational focused initiative CORE4 (Safe, Caring, Dependable, Efficient).