Despite the fun we may have with this session and its hashtags, restrooms are serious business and the goings-on of a private place are taking center stage. Patrons want to touch as little as possible, so contactless fixtures and cleaning protocols will be used and scrutinized now more than ever. At the same time, a premium experience has always aimed to be high-touch and personalized. Let’s discuss this balance and even perhaps opportunities our venues aren’t yet considering related to our restrooms.
- Adam Stover, Senior Principal, Populous
- Gavin Macgregor-Skinner, Director of Strategic Partnerships in Disaster Medicine, Beth Israel Deaconess Medical Center
- Mel Raines, Executive Vice President of Corporate Communications, Community Engagement and Facility Operations, Pacers Sports & Entertainment