ALSD Conference and Tradeshow

2023 Indianapolis Steering Committee

  • Kerry Vick, Indianapolis Indians / Victory Field
  • Chris Scherrer, Aramark
  • Justin Gentile, Indianapolis Colts / Lucas Oil Stadium
  • Jim Van Dam, Indianapolis Colts / Lucas Oil Stadium
  • Jody Henton, Indianapolis Colts / Lucas Oil Stadium
  • Marcie Lapehn, Lucas Oil Stadium
  • Camryn Roth, Lucas Oil Stadium
  • Yogi Stephens, Sodexo Live!
  • Lauren Fitzmorrris, Sodexo Live!

Who Attends the ALSD Conference and Tradeshow?

24/7 Software, Senior Director, Experiences & Community; 313 Presents, Senior Director, Premium Sales & Service; 313 Presents, Vice President, Premium & Corporate Sales; 4Topps LLC, President; 4Topps LLC, Sales Director; 4Topps LLC, Sales Director; A View From My Seat, Founder; Accelerate Entertainment Group, Founder & VP of Operations; AEG, VP, Data Analytics and Digital; AEG Europe, Vice President Europe, Glo

The Results Are In: How Does Technology Impact Customer Experience?

In a collaboration with Info-Tech Research Group, ALSD is pleased to present the results of our research on the impacts of technology on customer satisfaction in sports and entertainment venues. Innovation and new products are driving improved customer experience and the impact of these investments on client satisfaction, revenue, and profit, is mounting. Gain insight into decision-making and forecasting trends across the hospitality industry and the true measure of innovative success.