Riptide Partners

Paul Klass
Founding Partner
200 West 41st Street
New York, NY 10036

Capture, measure, and democratize guest experience insights in real-time. Riptide provides industry-leading Experience solutions tailored to Sports and Entertainment, Stadiums, Venues, Teams, and facility management. Partnering with Medallia, we tailored our offerings based on the requirements of the Sports and Entertainment industry. Allows you to truly listen to your guests and employees to accurately understand experiences and take action.

  • Democratize your data with robust real-time dashboards to establish and measure KPI’s + Insights
  • Design post event, market research, sponsorship, employee, venue tours, museum/arts, season ticket member, and conjoint survey programs
  • Performance trending and analysis by customer segment, seat location, event type, and key satisfaction drivers with correlation and regression
  • Text Analytics and Sentiment Analysis with industry leading AI
  • Closed Loop Feedback module
  • Industry Benchmarking
  • Social signal capture, manage your online voice
  • Digital signal capture - Web and App

Contact us or schedule a demo on our website: