Fan Experience Strategist
7 Star Service
As a Customer Experience Expert specializing in the sports and entertainment industry, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training, she has designed transformation initiatives, re-entry programs under COVID-19 guidelines, and customized staff development programs for:
- 66 professional sports teams
- 44 new facilities preparing to open
- 97 stadiums and arenas
- 15 5-7 star hotels
- The Super Bowl
- US Open
- Shell Grand Prix of Denver
- The Grey Cup
Clients who followed Ruby’s 7 Star Service Proprietary Process have seen the following results:
- increased Customer Satisfaction Ratings by 17%
- improved Secret Shopping Scores to consistent perfect scores in multiple venues
- amplified repeat business by19%
From Denver to Dubai, Ruby brings unprecedented expertise and insight into creating a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers.