Understanding the Modern Fan Mindset Attracting, growing, and retaining a loyal fan base is the central mission of sports and entertainment organizations. As competition for the out-of-home entertainment dollar intensifies and lifestyles center around the home, though, a deeper, more sophisticated, and data-driven approach is required to satisfy modern sports fan.
Preliminary 2023 Conference Schedule
|8:00 a.m.||Registration Open All Day|
|Exhibitor Set Up|
|2:00 p.m.||New Attendee Meeting
Winning High Consequence Conversations
|3:00 p.m.||Opening Keynote: Interview with Tamika Catchings|
|3:30 p.m.||Placemaking Super Panel: The Indy Narrative
Built on big events and a strategy to use sports as an economic driver, Indianapolis has developed into a destination unlike any other. With its sports facilities and hotels are largely in downtown, coupled with hundreds of the largest sports events on the planet, Indianapolis is a placemaking legend. Join the panel to understand what makes a city a star, and how your own should take note.
|All-Attendee Opening Tradeshow Reception|
|7:00 p.m.||Bus Departures for Lucas Oil Stadium
Busses shuttle guests to and from; Guests may walk back.
|7:00 p.m.||Tour and Reception at Lucas Oil Stadium|
|All Attendee Tradeshow Breakfast|
|Bullseye One-to-One Meetings|
||State of the Industry
It’s been an incredible year of change in the major league venue world and this year’s State of the Industry will get you up to speed with all the changes taking place with new venues, naming rights deals, team moves, and all the intrigue of potential changes in the works. Beyond the latest new builds and renovations, come for our special spotlight on “Super Hosts: Cities that Shine” where we will examine the cities that perennially host the biggest sporting events, winning bids for Super Bowls, Final Fours and other major events year-in, year-out. What’s the secret sauce?
||Visionary Award Presentation
2023 Recipient: Mel Raines, President & COO, Pacers Sports & Entertainment
||Super Panel: Fieldhouse of the Future
The recently wrapped $360 million renovation of Gainbridge Fieldhouse will be on full display for ALSD attendees. Before tours begin, let’s learn about the operational lift, premium product mix, and feature elements of the arena’s surrounding cityscape.
|League Day Part I
Teams and Venues only may attend League and Standalone Meetings
|League Day: The Mega Brainstorm; Premium Teams and Venues only
Today’s sports business leaders should foster a culture of innovation, highlighting best practices for building and scaling technology initiatives across organizations.
Novelty has its place in the premium design landscape. But what really distinguishes a design is leading with functionality and flexibility, followed by form. Let’s look at several case histories from inside and outside of sports that deliver on the premium and practical objectives.
11:25 a.m. – 12:05 p.m.
This panel will delve into the role of data and analytics in driving revenue, operational efficiency, and fan engagement across sports and entertainment organizations, highlighting real-world examples of success.
Venues tell a story. Often the fans, former and current athletes, celebrations of city and state jump off the pages. In this session, learn how you can lean into location-based design to enhance each celebrated chapter in your team and venue story.
Women leading the way in the sports & entertainment industry, serving in leadership and executive roles in security, safety, event operations, guest services, risk management, and more. Our distinguished panel talks about their experiences, the pressing security and operational challenges that women leaders are addressing today, and the future view of sports and entertainment, including the importance of diversity and inclusion with an emphasis on helping the next generation of young women become future industry leaders.
This panel will discuss how sports and entertainment organizations are leveraging CRM and personalization strategies to build long-term relationships with fans, increase loyalty, and drive revenue.
As stadiums become more dependent on online networks, professional sports and entertainment entities become increasingly threatened by cyberattacks. What are the specific threats and risks, and how do we mitigate them?
Is your venue the heartbeat of your city? Could it also be the catalyst to economic, real estate, education, and corporate growth. Learn what we have learned, what’s working, and what should you lean into to make your venue and surrounding district a reservoir of growth opportunity?
A detailed perspective on why everyone needs a seat at the table. In this session, Marketing, Suites, Sales, Food & Beverage professionals are paired with Safety, Security & Event Operations to better understand the practical importance of working together prior, during and after an incident, emergency and/or crisis. Professionals from all aspects of game and event operations are invited to explore specific techniques and work real-world event scenarios to better ensure your team's preparedness.
At the very least, fan experience begins with the expectation of a clean and well-lit venue. While this is absolutely necessary, it's also absolutely overlooked. There is an art and a science behind keeping a place always ready for game time. Here is how it is done by Canada's largest privately owned janitorial and facility maintenance company with over 8,000 employees - Scandinavian Building Services.
Indiana has gained a reputation as the preeminent host for major events and is now actively developing a thriving sports tech ecosystem. Sports Tech HQ was formed to help Indiana focus on future technology business opportunities. Learn from firms on emerging tech and more about Sports Tech HQ.
Have fun discovering the latest trends in AR, VR, and interactive content. Sports and entertainment entities are constantly pressed to create more immersive, engaging, and unforgettable experiences for fans. Let the tools we have available help in the mission.
The fan experience is more than what happens during live sports or entertainment events, it is created and curated during each step of their journey before, during, and after the event. A venue’s design and how it is built can create a seamless flow from parking areas to the venue and from space-to-space. Safety and security are inherent parts of the overall design and build of every venue and event and can be the decisive factors in the overall experience. Purposeful design and smart construction can mitigate safety and security risks and make the fans feel safe and secure.
Delve into the rapidly evolving landscape of ticketing technology and its close relationship with digital identity. We will shed light on the current state of ticketing, explore the transformative potential of digital identity, and discuss the future possibilities that lie ahead.
ROSSETTI’s Return on DesignTM successfully translates data into high-performing architectural concepts. RODTM bridges the art of design and the science of data. We will discuss how this strategic approach validates design decisions by proactively defining a project’s payback period and revenue lift. Matt Rossetti will open your eyes to what is possible via some very recognizable sports renovation examples. The ROI for your venue renovation has never looked this good.
Enabling smart networks to meet fans demands has gone beyond the underlying infrastructure that provides wireless connectivity. It has been elevated to a new era of delivering wireless experiences that provide a seamless journey for venue guests and endless mobility to the applications that deliver on the next G. This session will discuss how JMA’s scalable network platform has powered more professional sports stadiums with seamless upgrades for the Big Game than any other.